Publications
Talk · Springer proceedings in business and economics · January 1, 2019
Identifying Critical Determinants of ‘Digital Customer Services’ Usage – An Exploratory Study
Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyAI in Service Interactionsdigital customer servicetechnology adoptionbank customers
More by Dr. Aijaz A. Shaikh
- DIGITAL SOCIAL INNOVATION — A NARRATIVE REVIEW AND FUTURE RESEARCH DIRECTIONSInternational Journal of Innovation Management · 2026
- Why Users Stay: Bridging Adoption and Continuance in Bitcoin Use through a Mixed-Methods ApproachInternational Journal of Innovation Studies · 2026
- Governance of Generative AI in Developing Country Universities: A TOE–Based Integrative Review of Global Guidelines and Institutional PoliciesJournal of Information & Knowledge Management · 2026
- Digitalization of logistics: new export opportunities for the meat industry of the Republic of KazakhstanProblems of AgriMarket · 2026