Yerasyl Qozhakhmet

@yerasyl

Junior AI/ML Engineer, Python and PyTorch

I currently work in technical support at startup and am interested in AI and machine learning. I recently completed an AI/ML course. I look forward to connecting!

Open to

Joining pet projectsLearning with othersFinding a mentor

Career

Experience: 0 years

Experience

Technical Support Specialist

Aula.kz

A mobile platform connecting residents with HOA (KSK) management companies, with 30K+ monthly active users.

Mar 2025 — Present

Handles 40 to 50 daily support requests across AULA's resident and HOA apps, access control, and paid parking, while documenting recurring issues and escalating bugs.

• Provided first-line support to users of the resident app, HOA (KSK) app, and admin panel, handling 40-50 requests per day via WhatsApp • Supported residents and management company staff using the app's access control system (gates, barriers, parking entrances, doors) with Bluetooth, geolocation, or QR-code opening; diagnosed issues such as undetected locks and failed open attempts and escalated hardware or software faults to technicians and developers

Education

Master, Information Systems

TURAN-ASTANA UNIVERSITY

2021 — 2025

Selected projects

Price prediction

Fraud detection

Medical image classification

Skills

PythonMachine learningSupervised and unsupervised modelsData collection and preprocessingFeature engineering and selectionModel evaluationCross-validationHyperparameter tuningPyTorchCNNRNNLSTMNLPLLM fine-tuningPrompt designOpenAI APIHuggingFace