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DSML.KZ
AU

Aida Urynbassarova

@urynbassarova

Data & AI Analyst

Data Analyst with experience in data analysis and LLM projects. Experienced in customer conversation analysis, dataset preparation, model evaluation, and annotation team coordination.

Career

Experience: 2 years

Experience

Data Scientist

Bank CenterCredit

Apr 2025 — Jun 2026

Analyzed and optimized AI chatbot performance using SQL and Python, tracking bot-only resolution, transfer rate, response time, chat duration, Knowledge Base coverage, and product-level issues. Built 25+ Grafana dashboards, shared data-driven insights with NLP teams and management, and contributed to improving bot-only resolution to ~82% and answer accuracy to ~86%. Developed and evaluated LLM-based solutions for chatbot quality and customer feedback analysis, including automated low-rating root-cause classification and a Tone of Voice module. Used SQL, Python, gpt-oss 120B, prompt engineering

Education

Foreign Language: Two Foreign Languages

Abai Kazakh National pedagogical university

2019 — 2023