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BS

Bakdaulet Serzhan

@serzhvnov

Senior Data Analyst | Revenue and product analytics | 3 years in telecom

В Kazakhtelecom я делал то, что находится на стыке аналитики и инжиниринга: спроектировал и построил data mart на 160+ параметров абонентского профиля, который стал фундаментом для нескольких продуктовых решений.

About

Автоматизировал расчёты Revenue Sharing для партнёрской программы — убрал ручную работу полностью. Строил витрины данных и контролировал качество на каждом слое. Стек: SQL (сложные запросы, оконные функции, оптимизация), Python (pandas, автоматизация), QlikSense, Power BI. С архитектурой dbt и Airflow знаком концептуально — целенаправленно углубляю, потому что вижу в этом направлении свой следующий шаг.

Career

Experience: 3 years

Experience

Senior Data Analyst

Kazakhtelecom JSC

Kazakhstan's national telecom operator, with nationwide fixed-line, mobile, internet and digital services and a leading role in the country's communications market.

Oct 2024 — Present

Built an upsell recommendation module that generated ₸2.3 billion in revenue with 6% project churn versus 8% company average, and automated reporting.

• Built a recommendation module for an upsell campaign involving annual contracts, generating ₸2.3 billion in revenue, with project churn of 6% compared with the company average of 8%. • Developed segmentation logic to prioritize high LTV subscribers for targeted offers. • Built the full pipeline, from data extraction to QlikSense visualization and production launch. • Developed a subscriber profile data mart with 160 parameters, and took responsibility for data quality and accuracy. • The data mart was used in 3 business projects with combined revenue of approximately ₸500 million.

Data Analyst

Kazakhtelecom JSC

Kazakhstan's national telecom operator, with nationwide fixed-line, mobile, internet and digital services and a leading role in the country's communications market.

Aug 2023 — Oct 2024

Assessed ROI for 6 TV series, finding one positive-return project that influenced content purchasing, and developed debt collection monitoring.

• Analyzed the effectiveness and return on investment of 6 TV series in Power BI, identified 1 project with positive ROI and influenced content purchasing strategy. • Developed a debt collection monitoring system for SOFT and HARD strategies for operational reporting. • Analyzed omnichannel customer interaction data from social media, SMS, email and push notifications using INFOBIP.

Data Miner Intern

Kazakhtelecom JSC

Kazakhstan's national telecom operator, with nationwide fixed-line, mobile, internet and digital services and a leading role in the country's communications market.

May 2023 — Aug 2023

Handled data requests and prepared datasets for customer service, marketing, business reporting and operational decisions.

• Handled ad hoc data requests for customer service and marketing teams. • Extracted and prepared datasets for business reporting and operational decisions.

Education

Bachelor's degree, Computer Science and Software Development

MUIT, International University of Information Technologies

2024

Bachelor of Laws, LL.B., Law

Alikhan Bokeikhan University

2026

Skills

SQLPythonpandasNumPyQlikSenseQlikViewPower BICatBoostRevenue analyticsProduct analyticsBI reportingCustomer segmentationRecommendation systemsFinancial automation