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Daulet Makhmetov

@daulet

Scaling AI from pilot to production

Product and delivery leader, 10+ years. Founded an AI direction from scratch at the largest telecom in Kazakhstan - 30+ specialists, three product tracks, 50M+ KZT saved annually. Hands-on with the technical decisions.

Career

Experience: 10 years

Experience

AI Program Manager

Beeline Kazakhstan

Leading telecom operator, 10M+ subscribers

Aug 2023 — Present

Leads three production AI product tracks with 30+ contributors, including learning, education and customer analytics products with measurable user and cost outcomes.

• Run three parallel AI product tracks in production: GenAI Platform, Speech Analytics and Mentra with 7 direct reports and 30+ cross-functional contributors across data science, engineering and business. • Delivered Mentra, an enterprise AI learning assistant for 5,500+ employees, reducing assignment review time from 3 days to under 2 minutes and cutting L&D workload by 10–15%. • Launched AI Tutor, an AI education assistant for national exam preparation, scaled to 60,000+ monthly active users in production.

NLP & Speech Technologies Product Manager

Beeline Kazakhstan

Leading telecom operator, 10M+ subscribers

Aug 2020 — Aug 2023

Built conversational AI and speech products, improved voice bot delivery speed and chatbot accuracy, and enabled KazRoBERTa's open-source release.

• Established an enterprise Conversational AI Platform integrating ASR, TTS and NLU, reducing voice bot scenario delivery from 3–5 days to 5–8 hours. • Ran end-to-end vendor selection and procurement for a speech technology solution under compressed timelines, clearing legal, security and compliance review amid heightened geopolitical risk constraints. • Owned deployment of a third-party Speech-to-Text engine (Yandex SpeechKit) into the enterprise environment, coordinating vendor and internal teams through configuration, integration and quality tuning.

Project Supervisor

BI Group

Kazakhstan's largest construction & development holding

Aug 2018 — May 2020

Led a 12-person product team and grew platform payment volume 17x, alongside substantial growth in its user base and active users.

• Grew platform payment volume from 200M to 3.4B KZT (17x), increasing user base by 130% and active users by 80%. • Managed a 12-person cross-functional product team (backend, web/mobile frontend, analytics, UX/UI). • Owned product concept, roadmap and budget; led cross-functional alignment at top-management level.

Product Manager

ARTA Software

Enterprise software vendor

Oct 2016 — Aug 2018

Delivered a digital library platform that moved 40% of issuances online, and registered the product copyright with Kazakhstan's Ministry of Justice.

• Delivered a digital library platform, migrating the physical book fund to an electronic catalog; 40% of issuances moved to the digital channel. • Managed a 4-person development team, owning roadmap and budget; secured product copyright registration with the Ministry of Justice of Kazakhstan.

Education

Master's & Bachelor's Degree, Information Technology

Karaganda State Technical University

2007 — 2014

Selected projects

Speech-to-Text Assistant

macOS app and Telegram bot on a shared engine: Whisper transcription with an LLM formatting layer over cloud APIs. Designed the architecture and built it end-to-end using AI coding tools.

Skills

GenAI/LLM ProductsRAGPrompt EngineeringTraditional NLPIntent ClassificationSpeech Analytics (ASR/TTS/NLU)Voice Activity DetectionSpeech-to-Text Deployment & IntegrationAPI IntegrationBig DataAI Product Discovery & EvaluationProgram & Portfolio ManagementAgile (Scrum, Kanban)OKRRoadmappingProduct ManagementRequirements AnalysisRisk ManagementBudget OwnershipVendor Selection & Procurement