AI IMPLEMENTATION LEAD
OZON
Russian e-commerce marketplace.
Led AI implementation, building a customer-service chatbot that automated 40% of standard inquiries and a RAG-based internal knowledge and ticket-resolution portal.
• Architected a high-load AI Chatbot system for customer service using LLMs, automating 40% of standard inquiries. • Developed a RAG-based (Retrieval-Augmented Generation) internal portal for seamless knowledge retrieval and automated ticket resolution.
