Ardan Suttibay

Senior Product Manager, AI/ML Products

Bank CenterCredit (BCC)

Kazakhstan’s #2 commercial bank by assets, 10,000+ employees, heavily regulated environment

Leads a portfolio of 5+ AI/ML products at a regulated bank; improved an HR assistant’s accuracy to 94% and reports 200+ quarterly hours saved.

• Lead product strategy and delivery for a portfolio of 5+ AI/ML products across enterprise AI, HR automation, and customer service • Own AI Studio, an internal LLM platform: secure AI access, agent builder, RAG over 900+ internal documents, low-code automation; defended the Q2 roadmap directly to the Chairman of the Management Board and the project committee • Drove HR Centrix AI assistant in Microsoft Teams from 78% to 94% accuracy by redesigning RAG chunking strategy; saved 200+ man-hours per quarter through agentic automation

AI Transformation Program Manager

inDrive

Ride-hailing and services super-app, 400M+ downloads, 48 countries, $1.2B valuation

Co-led company-wide AI transformation, rolling out prediction products across 40 countries and increasing employee adoption of AI tools.

• Co-led enterprise-wide AI transformation alongside the Chief of AI, reporting directly to the CEO on strategy and progress • Drove Churn Prediction rollout: x6 retention efficiency, scaled across 40 countries; defined business success metrics, designed a leakage-free A/B test, bridged the DS team and marketing • Owned Vertical Intent Prediction: x2 cross-sell on the Kazakhstan pilot; pushed an MVP-first approach over an over-engineered model • Grew org-wide AI tool adoption from 54% to 71% and frequent users from 43% to 52%

Head of PMO / Product & Delivery Lead

Equator

Led product and delivery across a 9–10-product portfolio and 15-person team; reduced release time by 70% and production defects by 50%.

• Operated as #2 leader after the CEO, owning product and delivery strategy across a 9-10 product portfolio • Managed a 15-person cross-functional team: 3 managers, backend and frontend engineers, QA, and UI/UX designers • Reduced Time-to-Release by 70% (6 weeks to under 2) by redesigning product-engineering workflows and introducing sprint-level accountability • Cut production defects by 50% through structured QA governance and backlog hygiene • Drove early AI adoption in product delivery — AI tooling for documentation, testing, and task management

Head of PMO (Product Operations & Tech Service)

Kwaaka

Built onboarding and support teams, brought 500+ restaurants live, reduced onboarding time to 5–6 days, and cut order-flow errors by 95%.

• Promoted from IC to department lead within 1 month; built two teams from scratch (onboarding and tech support, 11 FTEs) • Owned the product feedback loop: partner insights, backlog prioritization, roadmap with engineering • Designed and shipped a self-service admin panel, automating partner workflows • Scaled partner onboarding from 30 days to 5-6; brought 500+ restaurants live with full POS integration across the CIS • Reengineered order flow processes, reducing error rates by 95% • Led POS vendor integrations: API design, documentation (Postman/Swagger), testing, production deployment

Co-Founder

Happy DOStavka

Co-founded a logistics business, held full P&L ownership, and grew monthly profit 3.75x in 10 months.

• Built a logistics business from zero with full P&L ownership, growing monthly profit 3.75x in 10 months • Designed operational processes for route optimization, cost control, and performance tracking; managed a team of 8