Aldiyar Tleuberdiyev

Product Manager

Beeline

Telecommunications operator in Kazakhstan.

Improved customer conversion and service adoption, cut refund-related calls and costs, and shortened critical incident escalation from two days to a few hours.

• Simplified customer identification by replacing ID scanning with IIN input, increasing conversion from 45% to 50% and driving 36% revenue growth within six months. • Launched a self-service refund request landing page, reducing call center volume by 2,500 calls per month and generating monthly savings of 1.2M KZT (14.5M KZT annualized) through channel cost optimization. • Increased SIM replacement transactions by 25% by moving the service from the authorized to the unauthorized app zone, expanding accessibility.

Project Manager

Huawei

Global technology and telecommunications equipment company.

Managed more than 20 customer projects and supported commercial offers, reporting, and operational documentation.

• Presented a commercial offer to customers for 1.2 million dollars in 5 months, which is 80% of the annual target. • Prepared 7 large reports on the company’s internal projects for stakeholders, the total amount of projects is 1.5 million dollars, 71% were successfully sold to customers. Analyzed and exported data from Huawei’s internal website to provide slides and reports for our customers and partners.

Business Analyst

Bereke Bank

Commercial bank based in Kazakhstan.

Coordinated requirements and work across a 20-person development team, introduced daily Scrum, and increased task completion by 15%.

• Analyzing tasks, negotiations and delegating them to developers, vendors and testing them (20 developers in the team). • Implemented daily scrum in the team to improve transparency and self-organization, which increased the completion rate of tasks by 15%. • Writing business requirements for developers, user story, prepared and verified 65 test cases. • Organization of interaction between development teams and business owners to coordinate requirements, control of deadlines for completing tasks.

Bachelor, Computer Science

Astana IT University