Aigerim Seiilbekova

Product Manager

QData

Leads AI and computer vision products for safety and operations, managing delivery from requirements through adoption and representing the company to customers and government stakeholders.

• Led AI and Computer Vision projects that turn video surveillance into proactive safety and operations tools. • Managed the product lifecycle from requirements and roadmap to implementation and adoption. • Represented the company in meetings with customers and government stakeholders.

Product Manager

GreenEye

Managed AI and computer vision products for safety and operations, coordinating frontend, backend, ML and infrastructure teams through product delivery.

• Lead AI and Computer Vision projects that turn video surveillance into proactive safety and operations tools. • Manage the product lifecycle from requirements and roadmap to implementation and adoption. • Coordinate frontend, backend, ML and infrastructure teams to deliver complex digital solutions.

Product Manager; UX/UI Researcher

AVIATA.KZ

Aviata.kz is a Kazakhstan online travel booking service. Chocotravel is a Kazakhstan travel booking platform serving travelers across the country.

Improved travel support and ticket workflows, cutting CRM processing time threefold, lowering customer appeals and raising automatic refunds from 7% to 80%.

• Established and drove the research and design of a brand new Customer Support CRM system. Improved efficiency and cut down processing time 3x. • Streamlined the ticket refund and exchange process, allowing users to manage applications independently through their accounts. This reduced customer appeal rate from 64% to 38%. • Transformed involuntary ticket refund and exchange procedure with additional verification documents submission, making cost effective minimizing the amount of user-agent interactions and false application requests.

Product Designer

CHOCOTRAVEL.COM & AVIATA.KZ

Aviata.kz is a Kazakhstan online travel booking service. Chocotravel is a Kazakhstan travel booking platform serving travelers across the country.

Designed Aviata's app metasearch interface, which was followed by a 10% increase in new customers, and created a customizable customer feedback system.

• Designed user interface of Aviata App Metasearch which led to an increase of new customers by 10%. • Created UX and UI of a customizable NPS system to get customer feedback and identify most critical tasks.

Bachelor of Engineering, Information Systems

Kazakh-British Technical University (KBTU)