Project Manager | Courier Network & Market Launch
QazPost-YTO International
Jul 2025 — PresentLed an Astana market launch and courier network buildout, managing a team of 7 and improving successful delivery rates from 75% to 98%.
• Led the end-to-end project for a new market entry in Astana, from initiation and planning through launch and ongoing support, managing scope, timeline, and a team of 7.
• Owned project budget and resource planning for 4 franchise location launches and a 50-courier network buildout across Astana and Almaty, controlling costs and timelines against plan.
• Applied risk and change management practices to resolve recurring delivery bottlenecks, raising the successful delivery rate from 75% to 98%.
Product Manager Trainee | Astana Hub Grant Scholar
DarynTech
Nov 2025 — May 2026Completed a six-month project/product management program and worked on an MVP and RAG-based AI assistant, using Agile/Scrum, roadmapping, and process mapping.
• Selected through a competitive process for a merit-based grant from Astana Hub to complete an intensive 6-month hybrid Project/Product Management program.
• Managed the end-to-end project lifecycle, from Customer Development (CustDev) and market research through MVP delivery, working in Agile/Scrum sprints with cross-functional teams of analysts and developers.
• Built and maintained backlogs and roadmaps using RICE/ICE frameworks; mapped process and user flows using BPMN principles and Miro/FigJam, and tracked tasks in Jira-style boards.
Key Account Manager | VIP Manager
PIN-UP GLOBAL
An international online entertainment and gaming group.
Sep 2024 — Jan 2025Managed 350 VIP customers, exceeded sales targets by 120–170%, and maintained quality scores of 95–100%.
• Managed a personal portfolio of 350 VIP customers, exceeding sales targets by 120–170%, with quality scores of 95–100%.
• Coordinated with finance and technical departments on engagement and conversion processes.
Sales Manager / Online Sales Manager, New Cars; Customer Service Operator, Used Cars (Avtodom)
Toyota Kazakhstan
Automotive sales and distribution for Toyota vehicles in Kazakhstan.
Feb 2021 — Jul 2024Progressed from used-car customer service to new-car sales and online sales management, overfulfilling KPIs by 140% and increasing transactions by 25% through a Kolesa.kz dealer page.
• As Sales Manager / Online Sales Manager for new cars (April 2021–July 2024), advised customers on financing, trade-in, and vehicle configuration; consistently overfulfilled KPIs by 140%.
• Proposed and delivered a dealer page for new Toyota vehicles on Kolesa.kz, increasing successful transactions by 25%.
• As Customer Service Operator for used cars (Avtodom) (February–March 2021), managed outbound sales and CRM records while meeting KPIs; promoted to Online Sales Manager within two months.
Customer Service Specialist
Tele2 Kazakhstan
A telecommunications operator in Kazakhstan.
May 2020 — Sep 2020Handled customer service and sales, exceeding home-internet router sales plans by 120–130%.
• Handled sales, registration, and subscriber issue resolution; sold home-internet routers, exceeding sales plans by 120–130%.
