Publications
Article · Universum Technical sciences · June 28, 2025
INTENT DETECTION IN TECHNICAL SUPPORT CHATBOTS: A COMPARATIVE STUDY OF MACHINE LEARNING MODELS
Shyryn Akan, Amandyk Zhankozhauly Kartbayev
Abstract
Shyryn A., Kartbayev A.Zh. INTENT DETECTION IN TECHNICAL SUPPORT CHATBOTS: A COMPARATIVE STUDY OF MACHINE LEARNING MODELS // Universum: технические науки : электрон. научн. журн. 2025. 6(135). URL: https://7universum.com/ru/tech/archive/item/20265
AI in Service InteractionsSpeech and dialogue systemsTopic Modelingintent classificationcustomer service chatbotsclassifier comparison
More by Amandyk Kartbayev
- EVALUATING COMPETITIVE STRATEGIES IN DIGITAL MARKETPLACE PLATFORMS: A DATA-DRIVEN ANALYSIS OF MARKET DYNAMICSUniversum Technical sciences · 2026
- Competitive Landscape Assessment in the Ecommerce SectorIEEE International Conference on Smart Information Systems and Technologies · 2026
- KAZAKH HANDWRITTEN TEXT RECOGNITION USING LIGHTWEIGHT CRNN+CTC ARCHITECTUREUniversum Technical sciences · 2026
- CASH FLOW FORECASTING USING TIME SERIES ANALYSIS, MACHINE LEARNING AND DEEP LEARNING MODELS: EVIDENCE FROM NEW YORK CITY FINANCIAL DATAUniversum Technical sciences · 2026