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Article · Public Administration and Civil Service · September 30, 2024

ECOSYSTEM, DIGITAL AND HUMAN-CENTERED APPROACH IN PUBLIC SERVICE: INTERNATIONAL EXPERIENCE AND OPPORTUNITIES FOR KAZAKHSTAN

Saule Iskendirova, Aliya Daueshova, Aigerim Amirova, of the Agency of the Republic of Kazakhstan for Civil Service Affairs

Aigerim Amirova
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Abstract

The article discusses the importance of new approaches development in the context of public administration modernization in Kazakhstan. The study of the ecosystem, digital and human-centric approach to civil service, which is used in many countries, is becoming increasingly in demand in the modern public administration system. The article analyzes key modern concepts of human resource management in the civil service, which are distinguished by their focus on innovation, involvement and personnel development. The experience of Estonia, Singapore, Great Britain, Finland, Canada, New Zealand and other countries is also considered, which would be useful in developing of new approaches to the formation and development of the civil service of Kazakhstan in modern realities and requirements.

Public Policy and Administration ResearchE-Government and Public ServicesPublic Administration in Developing Nationspublic service modernizationcivil serviceecosystem-based management

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